Return Policy

 

• All Beard & Lip Rollers must be returned in their original, unopened condition with packaging intact. Used or opened products cannot be accepted due to hygiene reasons.

• All returns must include the original packaging and labels.

• Returns must be shipped in one secure package.

• Custom or personalized items cannot be returned.

Returning Defective or Incorrect Items
To return a damaged, defective, or incorrect item, follow these steps:

1. Contact our customer service team via email at support@igrowiser.com.

2. Provide a clear photo of the issue along with your order number and a brief description.
   Once we review your request, we will contact you with a solution. All defects must be reported within 7 days of delivery.

Standard Returns (Unopened Products Only)
If you wish to return an unopened Beard or Lip Roller for a refund, the following conditions apply:

• Item must be unused, unopened, and in original packaging.

• You are responsible for return shipping costs.

• A receipt or proof of purchase is required.

How to Return

• Clearly mark the package as a return (check the box on the shipping label if applicable).

• Include the order number inside the package.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5-10 business days. Original shipping fees are non-refundable.

Late or Missing Refunds
If you haven’t received your refund:

1. Check your bank or credit card account.

2. Contact your payment provider, as processing times may vary.

3. If the issue persists, email us at support@igrowiser.com.

Return Shipping Costs
Customers are responsible for return shipping fees unless the return is due to our error.

Request a Return
To initiate a return, email support@igrowiser.com for instructions.

---

This keeps the same structure as your original policy but adapts it for iGROWISER’s Beard & Lip Rollers with hygiene-focused restrictions. Let me know if you'd like any further refinements